Terms and Conditions
Eingedi Retreat
Website: https://eingedi.co.za/
Business name: Eingedi Retreat (“Eingedi”, “we”, “us”, “our”)
Effective date: 21 December 2025
Email: info@eingedi.co.za
Address: KOMMISSIEPORT Off, R26, Hospitaal Street, Kommissiepoort, Ladybrand, 9745, South Africa
These Terms and Conditions (“Terms”) govern your use of our website and any booking or purchase of accommodation and/or game farm activities from Eingedi Retreat.
Legal note: Some rights cannot be limited by law. These Terms apply to the fullest extent permitted by South African law (including the Consumer Protection Act, 68 of 2008 (“CPA”)) and, where applicable, the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”). Under ECTA, certain consumer protections apply to electronic transactions, and suppliers must make specified information available online.
1) Acceptance of These Terms
By accessing or using the website, contacting us, making a booking, or paying a deposit/fee, you agree to be bound by these Terms.
If you do not agree, you must not use the website or make a booking.
2) About Us (supplier information)
Eingedi Retreat provides:
- Accommodation (short-stay/lodging) and
- Game farm activities (which may include guided activities, drives, walks, and related experiences).
Our supplier details appear at the top of this page and are provided to support transparency for online transactions.
3) Definitions
- “You” / “Guest”: any website user, enquirer, or person who makes a booking or participates in activities (including people in your group).
- “Booking”: a reservation request that we accept in writing (email/booking confirmation), with any required deposit or payment received.
- “Activities”: any game farm or outdoor activity offered or arranged by Eingedi.
- “Website Content”: all text, images, videos, logos, and materials on the site.
4) Website Use Rules
You agree that you will not:
- use the website unlawfully or in a way that harms us or others;
- attempt to gain unauthorised access to the website, servers, or data;
- introduce malware, scrape, or interfere with the website’s operation;
- misuse contact forms (spam) or impersonate others.
We may restrict access if we reasonably suspect misuse.
5) Information Accuracy and Availability
We aim to keep website information accurate, but:
- availability, features, and pricing may change without notice;
- website images are illustrative and may differ from actual conditions;
- obvious pricing errors may be corrected and bookings may be adjusted or cancelled with a refund of amounts paid for the affected item(s), subject to applicable law.
6) Bookings and Contract Information
A booking is only confirmed when:
- we accept your request in writing (e.g., email/confirmation), and
- you pay any required deposit or full amount by the due date stated.
We may decline bookings at our discretion where lawful (e.g., capacity limits, safety concerns, prior misconduct, or inability to meet requirements).
7) Pricing, Currency, and Payment
- Prices are displayed/quoted in South African Rand (ZAR) unless stated otherwise.
- Prices may include or exclude applicable taxes/levies; this will be indicated on your invoice/quote.
- We may require:
- a deposit to secure the booking, and
- full payment before arrival or by a specified date.
The CPA recognises that suppliers may request a reasonable advance deposit depending on circumstances.
- Payment methods will be communicated during booking. If a third-party payment provider is used, their terms may also apply.
8) Guest Details and Special Requests
You must ensure details you provide are accurate (names, dates, guest count, contact details). Special requests (dietary, accessibility, itinerary) are not guaranteed but we will try to accommodate them where reasonably possible.
9) Check in, Check out, Occupancy, and House Rules
Unless stated in your booking confirmation:
- Check-in: 14:00
- Check-out: 10:00
You agree to comply with any house rules communicated on the website, in your confirmation, or on-site, including (as applicable):
- maximum occupancy limits:
- noise and considerate conduct:
- smoking/vaping policy: only outside of accommodation:
- pet policy: non
- parking/vehicle rules (parking may be at your own risk):
- fire/braai safety and restricted areas:
- waste, environmental care, and wildlife safety rules.
We may refuse entry or require departure (with no refund where lawful) for serious breaches, illegal conduct, harassment, unsafe behaviour, or damage risk.
10) Damages, Breakages, and Additional Charges
You are responsible for damage or loss caused by you or your group (beyond normal wear and tear). We may charge:
- repair/replacement costs,
- additional cleaning fees where reasonably required,
- missing items, key replacement, or call-out fees.
If a refundable breakage deposit/pre-authorisation applies, it will be disclosed at booking.
11) Charges By You (ammendments, date changes, substitions)
Date changes, name changes, reductions/increases in guest numbers, or activity changes are subject to availability and may incur reasonable administration or price-difference charges, which will be disclosed before you confirm the change.
12) Cancellations and Refunds
12.1 Your right to cancel (CPA)
The CPA recognises a consumer’s right to cancel advance reservations/bookings, and allows suppliers to charge a reasonable cancellation fee depending on the nature of the business and circumstances.
Cancellation policy (recommended structure):
We apply a cancellation charge schedule that is intended to be reasonable and aligned with legitimate costs and the likelihood of re-letting/re-selling the booking. The schedule below should be customised by you to match your actual business model:
- More than 30 days before arrival: 0% cancellation fee
- 15-29 days (3-4 weeks) before arrival: 50% cancellation fee
- Less than 14 days (2 weeks) before arrival / no-show / early departure: 100% cancellation fee
Important: The CPA contemplates that cancellation charges should be reasonable in the circumstances.
Refunds (if due) are processed to the original payment method where possible, less any lawful cancellation charges and direct third-party costs (e.g., payment processing fees) where permitted.
12.2 Our changes or cancellation
We may need to change or cancel a booking due to events outside our control (see “Force Majeure”) or operational/safety reasons. If we cancel, we will offer (as applicable and lawful) one of:
- a suitable alternative date/service, or
- a refund of amounts paid for the affected booking (less any non-recoverable third-party costs where lawful and clearly explained).0
13) Cooling-Off Rights for Online Transactions (ECTA), Important Limitation for Accomodation
ECTA provides certain “cooling-off” rights for some electronic transactions.
However, ECTA’s cooling-off provisions do not apply to certain categories, including the provision of accommodation/leisure services where the supplier undertakes, when the transaction is concluded, to provide the services on a specific date or within a specific period.
This means that bookings for accommodation/activities scheduled for specific dates are generally not subject to a general “7-day cooling-off” under ECTA.
14) Game Farm Activities - Safety, Parcipitation, Rules, and Guest Responsabilites
14.1 Inherent outdoor and wildlife risks (mandatory notice)
Activities may involve inherent risks, including (without limitation): uneven terrain, wildlife proximity, insects, weather changes, vehicle travel, slips/falls, and remote-area limitations.
You must:
- follow all instructions from guides/staff immediately;
- remain in designated areas and vehicles where instructed;
- not approach, feed, provoke, or separate wildlife;
- disclose any relevant medical conditions, allergies, mobility limits, or risks that may affect safe participation;
- ensure minors are supervised at all times.
The CPA requires that terms involving risk or potential liability be drawn to your attention in a conspicuous manner and that you accept responsibility where appropriate.
14.2 Fitness, equipment, and conduct
We may refuse participation (without refund where lawful) if you:
- appear intoxicated or impaired;
- act recklessly, aggressively, or unlawfully;
- refuse to follow safety rules;
- bring prohibited items into restricted areas (e.g., weapons, illegal substances).
You are responsible for suitable clothing and personal items unless otherwise stated.
14.3 Weather and operational decisions
For safety, we may modify, delay, or cancel activities due to weather, wildlife movement, route conditions, mechanical issues, or other risks. Where possible, we will offer rescheduling or alternatives, subject to availability and lawful terms.
15) Liability, Indemnity, and Limitation of Responsibility
15.1 General limitation (maximum extent permitted)
To the maximum extent permitted by law, Eingedi is not liable for indirect, consequential, or special losses (e.g., loss of profit, loss of enjoyment, missed transport) arising from your use of the website, your booking, or participation in activities.
15.2 No exclusion for gross negligence where prohibited
Nothing in these Terms is intended to unlawfully exclude liability. In particular, South African consumer law places limits on exemption clauses, including restrictions relating to gross negligence.
15.3 Assumption of risk and guest indemnity (subject to law)
To the extent permitted by law, you acknowledge the inherent risks of outdoor/game farm environments and agree that you participate at your own risk, and you indemnify and hold harmless Eingedi, its owners, employees, contractors, and agents against claims arising from your breach of these Terms, negligence on your part, or failure to follow safety instructions.
Important: To rely on exclusion/indemnity clauses, suppliers must ensure such clauses are properly brought to consumers’ attention under the CPA.
15.4 Personal property
You are responsible for your personal belongings. We are not liable for loss/theft/damage to personal property unless required by law.
15.5 Vehicles and travel
Travel to/from the property and parking are at your own risk. Ensure your vehicle is suitable for local roads/conditions and that you obey all traffic laws.
16) Intellectual Property
All Website Content is owned by or licensed to Eingedi and protected by applicable intellectual property laws. You may view and print pages for personal, non-commercial use only. You may not reproduce, distribute, or exploit content without written permission.
17) User Content (reviews, photos, comments)
If you submit reviews or content to us:
- you warrant it is truthful and not unlawful or infringing;
- you grant us a non-exclusive, royalty-free licence to use it for marketing and operational purposes (unless you request removal and we are able to comply reasonably).
We may remove content at our discretion where lawful.
18) Third Party Services and Links
The website may contain links to third-party sites or use third-party tools (e.g., booking engines, payment processors). We are not responsible for their content or practices, and their terms and privacy policies may apply.
19) Privacy and Data Protection
Our processing of personal information is governed by our Privacy Policy (POPIA/GDPR-aligned). The Privacy Policy is incorporated by reference into these Terms (read it alongside these Terms).
20) Notices and Communcations
We may communicate with you via email or other contact details you provide. You agree that electronic communications satisfy any legal requirements for written communication where permitted.
21) Force Majeure (events beyond reasonable control)
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including (without limitation): extreme weather, fire, flood, epidemics, strikes, governmental restrictions, road closures, wildlife incidents, power/network outages, or other emergencies.
22) Suspension/Termination
We may suspend or terminate access to the website or cancel/refuse services where lawful if you breach these Terms, engage in misconduct, or create a safety risk.
23) Complaints and Despute Resolution
If you have a complaint, please contact info@eingedi.co.za with relevant details (booking reference, dates, issue summary). We will attempt to resolve disputes reasonably and in good faith.
Nothing in these Terms removes your right to approach relevant consumer protection bodies or courts where applicable.
24) Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. Subject to mandatory consumer protections, you consent to the jurisdiction of South African courts for disputes arising from these Terms, your booking, or activities.
25) Changes to These Terms
We may update these Terms from time to time. The “Effective date” will change when updates are made. Continued use of the website after changes means you accept the updated Terms.
26) Contact Details
Eingedi Retreat
KOMMISSIEPOoRT Off, R26, Hospitaal Street, Kommissiepoort, Ladybrand, 9745, South Africa
Email: info@eingedi.co.za
Tell No: 051 924 5831
Whatsapp No: 083 956 1825
